Refund Policy

There are 3 types of sales contracts we offer:

1. ‘In stock’ – we sale product we have in stock. In case of technical difficulties with the product please contact support@minerace.com

2. ‘Order’ – we provide an order for a good which we either have in our possession or which is being produced under our name.

3. ‘Pre-order’ – is a special contract made in order to secure an order with a guarantee from a customer side. In this case, we deposit customers’ funds and do not spend them before the order being confirmed by the supplier.

We assume that our suppliers will produce a product ordered in a next batch. The Next batch will be processed as soon as the producer allows to make an order. Full prepayment is being done to our account. When ordering next time from the producer, we first process orders of these pre-orders, then anything else. Due to technical difficulties we might not be able to make an order, so the Pre-Order remains valid until it is cancelled by either party or until it changes into the Order.

Pre-Order may be cancelled by the customer before the order was confirmed by the producer, the prepayment returned in full not later than on next working day using the same way as it was received.

Pre-Order may be cancelled by us in the following cases: producer’s price increase compared to the previous batch by more than 20%; cessation of the specific miner production; other circumstances. In that case, the prepayment returned in full not later than on next working day using the same way as it was received.