Terms and Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you will not be able to buy any products from us.

1. General

1.1. These Conditions shall supersede all earlier conditions of the terms and conditions.

2. Definitions

2.1. The website MinerAce is being managed by the company Turn sarls based in Luxembourg.

2.2. “DIY System Build” means the sale by MinerAce of a package of all the components needed for the self-assembly of a computer system by the Customer.

2.3. “Price” means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price is stated on the MinerAce Order Confirmation.

2.4. “Order Confirmation” means the acknowledgement of the Customer´s order sent to the Customer by MinerAce.

2.5 “Dispatch Email” means the email sent to the Customer to confirm their order is accepted and the goods dispatched.

2.6. “Product” means any computer components or other goods supplied to the Customer by MinerAce.

3. Ordering and Payment

3.1. Our website gives the option to view prices exclusive or inclusive of VAT depending on the territory you buy from based on your ip and shipping address. We charge VAT on all applicable products and to all respective territories subject to Luxembourg or EU VAT. Most countries outside of EU are VAT exempt, and in case of purchasing products by a company with the valid VAT number in other that Luxembourg, VAT is not charged under the reverse charge mechanism. Please note that we check your VAT number online, and we do not charge VAT to European companies only in case of the match with the VIES website.

3.2 After placing an order, MinerAce will send an Order Confirmation to you. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance and we will confirm such acceptance by sending an email to you confirming our acceptance of your order and dispatch. The contract between us will be formed when we send the Dispatch Email.

3.3. The contract will relate only to those Products in the Dispatch Email. We cannot be obliged to supply any Products which may have been part of your order but have not yet been confirmed by the Dispatch Email.

3.4. All descriptions, photographs and advertising are solely to provide an idea of the products they describe. While we take every care with our descriptions, errors may occur, and are excepted from the contract if very minor. Images are for illustrative purposes only.

3.5. Payment can be made by credit or debit card, cash,WU, bank transfer, Bitcoin, Litecoin or Ether. We cannot dispatch any Products until we have cleared funds. If you are using as your payment method we reserve the right not to ship to unconfirmed addresses.

3.6. If payment is made by credit or debit card, we reserve the right to make delivery to the statement address of the cardholder.

3.7. While we try and ensure all prices on our website are accurate, errors may very occasionally occur. If we do discover an error in the price of a Product ordered before dispatch we will inform you as soon as possible and give the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled under this clause and you have already paid for the Product, you will receive a full refund.

3.8. If the pricing error is obvious and could have reasonably been recognised as a mis-pricing, we will be under no obligation to provide the Product even after dispatch.

3.9. There are 3 types of sales contracts we offer:

1. ‘In stock’ – we sale product we have in stock. In case of technical difficulties with the product please contact support@minerace.com

2. ‘Order’ – we provide an order for a good which we either have in our possession or which is being produced under our name.

3. ‘Pre-order’ – is a special contract made in order to secure an order with a guarantee from a customer side. In this case, we deposit customers’ funds and do not spend them before the order being confirmed by the supplier.

We assume that our suppliers will produce a product ordered in a next batch. The Next batch will be processed as soon as the producer allows to make an order. Full prepayment is being done to our account. When ordering next time from the producer, we first process orders of these pre-orders, then anything else. Due to technical difficulties we might not be able to make an order, so the Pre-Order remains valid until it is cancelled by either party or until it changes into the Order.

Pre-Order may be cancelled by the customer before the order was confirmed by the producer, the prepayment returned in full not later than on next working day using the same way as it was received.

Pre-Order may be cancelled by us in the following cases: producer’s price increase compared to the previous batch by more than 20%; cessation of the specific miner production; other circumstances. In that case, the prepayment returned in full not later than on next working day using the same way as it was received.

4. Consumer Rights

4.1. You may cancel your purchase at any time within 14 days of receipt and we will give you a refund in accordance with our Returns Policy. Some items are not covered by this clause; please refer to our Returns Policy for further details. You must inform MinerAce in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk. We recommend you follow our packaging guidelines and return via recorded delivery as we cannot be liable for goods damaged or lost in transit to us.

4.2. If a Product is faulty or delivered in error then please refer to our Returns Policy and clause 5 below.

4.3. If you wish to return Products not covered by clause 4.1 or 4.2 above then such Products will be accepted at the discretion of MinerAce. You will be credited with the lower of the price you paid and the current market price.

5. Delivery

5.1. Any delivery date stated is a warranty by MinerAce to use reasonable endeavours to effect delivery by that date. No liability will be accepted by MinerAce for failure to meet a stated delivery date, apart from the Guaranteed Next Day Delivery service which may apply in which case our liability is limited to a refund of the carriage of the order. If a product is delivered to you in error and is not what you ordered, then you must contact Customer Services who will arrange for collection, and for the correct product to be delivered (if applicable).

5.2. Products supplied by MinerAce are delivered at the risk of Customers. They must make a claim for damage or loss of the goods in writing:

5.2.1. If a Product is damaged, within 5 days of delivery; and

5.2.2. If a Product has been lost or is short, within 5 days of delivery.

5.2.3. A claim for loss or damage may not be allowed if the you claim outside the above time limit.

5.3. Due to high demand, the deadline for delivery can be increased up to 240 working days for any product.

6. Guarantee

6.1. You should return the Product in its original packaging to MinerAce at the address below. Prior authorisation must be obtained for any returns by contacting MinerAce customer services at support@minerace.com. You must back up all data as we cannot guarantee your data during repairs or testing.

6.2. All Products other than DIY System Build are sold as individual components. All returns must comprise of only the defective Product.

6.3. If any item is returned which is found not to be faulty by our technicians, then a charge will be made for return carriage insurance and administration.

6.4. This clause does not affect your statutory rights.

7. Limitation of Liability

7.1. We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.

7.2. You accept that any Products purchased which are listed as Clearance have a warranty of 90 days unless otherwise stated on the item description.

7.3. Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.

7.4. This does not include or limit in any way our liability:

7.4.1. for death or personal injury caused by our negligence;

7.4.2. for any damage caused wholly or partly by a defect in a product;

7.4.3. for fraud or fraudulent misrepresentation;

7.4.4. for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or

7.4.5. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

7.5. We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:

7.5.1. loss of income or revenue;

7.5.2. loss of business or any prohibition of circulation of the products or of any technology on which the products are based or for which the are designated including but not limited to blockchain, cryptocurrency, bitcoin or any altcoin currencies;

7.5.3. loss of profits or contracts or impairment of products purchased;

7.5.4. loss of anticipated savings;

7.5.5. loss of data, or

7.5.6. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this clause 7.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 7.1 or any other claims for direct financial loss that are not excluded by any of clauses 7.5.1 to 7.5.6 inclusive of this clause 7.5.

8. Uncontrollable Events and Delays

8.1. In case of delays caused by circumstances beyond the control of MinerAce or its suppliers, MinerAce shall have the right to either suspend delivery or to cancel the contract without liability.

8.2. Examples of Uncontrollable Events are (by way of example and not limited to) natural disasters, flood, strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.

9. Import duty

9.1. If you order Products from our site for delivery outside Luxembourg or EU, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

9.2. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

10. Customers Obligations

10.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.

10.2. Images are for illustration purposes only.

10.3. Specifications are correct as per manufacturer information.

10.4. You must provide reasonable courtesy information and co-operation to MinerAce.

11. Entire Agreement

We will rely on these terms and conditions and any documents referred to in them in relation to any contract between us. Please make sure any variations to there are confirmed in writing by a director.

12. Marketing Emails

12.1. “Marketing Emails” refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted. Images are used for illustrative purposes only. Prices valid for the indicated time period only. Offer pricing only available on the online store. Retail prices apply through the Trade Counter and Telephone Sales.

13. Miscellaneous

13.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected.

13.2. Contracts for the purchase of Products and any dispute or claim arising therefrom are subject to the jurisdiction of the court of Luxembourg.

14. Variation of Terms and Conditions

From time to time we may need to update these terms and conditions to reflect changes in legislation, the marketplace or company policy. The contract will be subject to those terms and conditions in force at the time of the formation of the contact – i.e. on the date of the Dispatch Email.